Returns and refunds are accepted if reported within 14 days of delivery and discussed on a case by case basis. Please submit a web form in order to discuss further. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return costs will need to be covered by the customer, and be traceable for safety. This does not affect your statutory rights.
Sale/clearance items are non-refundable.
Return/ Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the web form on our contact us page.
Questions?
Contact us via our web form for questions related to refunds and returns.